Introduction
Beyond The Surface is operated by BTS Pte Ltd, referred to in this policy as “Beyond The Surface”, “BTS”, “we”, “us” or “our”. We respect your privacy and are committed to handling personal data responsibly.
This Privacy Policy explains what information we collect, how we use and share it, how long we retain it, and the choices available to you when you visit our website, create an account, place an order, contact us or contribute to our community.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Identity and contact information, including your name, email address, telephone number and social media handle.
- Account information, including login credentials, saved preferences and account activity if you choose to create an account. You may also purchase as a guest.
- Order and delivery information, including products, fabrics, sizes, customization options, delivery and billing addresses and order history.
- Customization content, including words or phrases submitted for printing on a product.
- Payment and transaction information, including payment method, payment status, transaction references and billing records. Payments may be made by credit card, PayPal, Wise or PayNow.
- Communications you send to us, including questions, feedback, return requests and customer-support correspondence.
- Marketing preferences, including whether you have chosen to receive product releases, stories, event information or offers.
- Community content, including reviews, photographs, captions, Instagram mentions and other material you submit or permit us to feature.
- Technical and usage information, including IP address, browser type, device information, referring pages, pages viewed, interactions and access logs.
- Cookie and similar-technology data used for essential website functions, analytics, performance and, where applicable, marketing.
Please do not include confidential, sensitive or unnecessary personal information in customization text, reviews or community submissions.
2. How We Collect Information
We may collect information:
- Directly from you when you create an account, place an order, contact us, subscribe to updates, submit customization text or contribute community content.
- Automatically when you browse or interact with our website.
- From providers involved in payments, production, delivery, hosting, analytics and customer communications.
- From social media platforms when you tag, mention or communicate with Beyond The Surface, subject to your settings and the platform’s policies.
3. How We Use Information
We may use personal data to:
- Create and manage customer accounts.
- Process, produce, fulfil and deliver orders internationally.
- Prepare customized apparel according to your instructions.
- Confirm payments and provide order or delivery updates.
- Respond to questions, feedback, returns and support requests.
- Operate, secure, troubleshoot and improve our website.
- Understand website use and improve products, content and customer experience.
- Maintain transaction, accounting and service records.
- Send marketing communications where you have consented or where otherwise permitted by law.
- Display approved reviews, photographs or community content.
- Prevent fraud, misuse, security incidents and unlawful activity.
- Comply with legal, regulatory and tax obligations.
We collect, use and disclose personal data only for purposes that are reasonable and appropriate in the circumstances, or where otherwise permitted by law.
4. Product Customization
When you submit text for a customized product, we use it to prepare, produce and fulfil your order. Customization text may be shared with production partners only where necessary to manufacture and fulfil the order.
You are responsible for ensuring that submitted content is accurate, lawful, does not infringe another person’s rights and does not disclose sensitive personal information.
5. Payments
Payments may be processed through credit-card providers, PayPal, Wise or PayNow. Payment providers may collect and process payment details under their own privacy policies and security practices. We generally receive transaction confirmations, payment status and reference information rather than complete card credentials.
6. Marketing Communications
Marketing consent is optional and is not required to create an account, place an order or contact us. Where you choose to receive marketing communications, we may send information about products, releases, dive stories, community activities, events and offers.
You may unsubscribe through the link provided in an email or by contacting us. Marketing involving a Singapore telephone number will be managed in accordance with applicable Do Not Call requirements. Transactional messages about an order, payment, delivery or support request are not marketing messages.
7. How We Share Information
We do not sell or rent personal data. We may share it with:
- Payment processors and financial-service providers.
- Production, printing, fulfilment and delivery partners.
- Website hosting, storage, email and analytics providers.
- Customer-support and communications providers.
- Professional advisers, insurers, auditors and legal representatives.
- Government authorities, regulators, courts or law-enforcement agencies where required by law or valid legal process.
- A purchaser or successor in connection with a merger, acquisition, restructuring or transfer of the business, subject to appropriate safeguards.
Service providers may process personal data only for the services they provide to us and are expected to protect it appropriately.
8. Cookies and Analytics
Our website may use cookies and similar technologies to provide essential functions, remember preferences, maintain security, understand website traffic and performance, and measure content or marketing effectiveness.
Where required, we will request consent before using non-essential cookies. You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.
9. Reviews, Photographs and Social Media
If you submit a review or photograph, tag Beyond The Surface, or give us permission to feature your content, we may display your content, caption, username or review on our website and social media channels.
Where practical, we will obtain permission before featuring identifiable community content. You may ask us to review or remove content by contacting us. Removal from a third-party platform may remain subject to that platform’s systems and policies.
10. Data Security
We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, alteration, loss or destruction. No online system is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this policy, complete orders, provide support, maintain accounting and tax records, resolve disputes, enforce agreements and meet legal or legitimate business requirements.
When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
12. International Data Transfers
We sell internationally and may use service providers operating in multiple jurisdictions. Personal data may therefore be processed or stored outside your country of residence. Where personal data is transferred overseas, we will take reasonable steps to ensure that it receives protection comparable to that required under applicable data-protection law.
13. Your Choices and Rights
Subject to applicable law, you may request to:
- Access personal data held about you.
- Correct inaccurate or incomplete personal data.
- Withdraw consent for particular uses of your personal data.
- Stop receiving marketing communications.
- Request deletion or anonymisation where information is no longer required for legal or legitimate business purposes.
- Ask questions or raise concerns about how your data is handled.
Withdrawal of consent may affect our ability to provide services requiring the relevant information. We may retain information where required for legal, accounting, fraud-prevention or dispute-resolution purposes. We will respond within the timeframe required by applicable law.
14. Third-Party Services
Our website may link to payment services, delivery providers, Instagram, Facebook and other third-party services. Their handling of personal data is governed by their own terms and privacy policies.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, products, business practices or legal obligations. The latest version and effective date will be published on this page. Material changes may also be communicated through the website or by email where appropriate.
16. Contact Us
For privacy questions, requests or complaints, contact BTS Pte Ltd at hello@btsdiver.com.